Before you make your final decision please consider reading our Getting Started article which can help you navigate the toolkit and explore its features.
You can also request a demo to become familiar with our tools and learn about possible workflows.
Canceling Your Subscription From the Account
To cancel your subscription, please follow this link. Log in to your account, fill in the form, and press the ‘Submit’ button. Our customer service will then reach out to you shortly.
Alternatively, you can log into your account and navigate to the Subscription Info page. Find the link that says “active” next to “recurring” and follow the “contact us” link to the cancellation form.
If you have any questions, please feel free to contact our Support team.
Canceling Your Subscription Without Logging In
If for some reason you can’t log in to your account, please contact our Support team (from the email address associated with your account if possible) and a team member will be happy to help you through the process.
When contacting us via email, please use the email address associated with your account and include the following data:
- the email address associated with your paid account or account with a free trial;
- the last four digits of the credit card number you use for payments, and the type of credit card used (please keep your data secure and don’t provide us with the full credit card number);
- the billing amount and date of your last payment.
This data will help us to easily identify your Semrush account and cancel your subscription as quickly as possible.
We will also be grateful if you let us know about your Semrush experience - particularly what has led to your decision. This will help us better understand our areas for improvement.
There are no restrictions on the number of downgrades, but you might lose your existing limits and Projects. Please note that we keep your Projects data for 30 days after downgrading in case you choose to re-upgrade to recover your data.
You will receive a refund for the net price of your claim if the refund request is made within 7 days of your billing date. This refund request will typically be processed within 30 days of receiving it and it will be processed through the same method as the original payment. Find our official refund policy here.
To get a refund, please send us a request via this contact form.
If you were charged after forgetting to cancel at the end of a free trial:
We will refund your account as long as the request is made within 7 days of the billing date.
If you requested a cancellation but were billed:
Please specify in a request to the Support team the timing of your cancellation request and charge. According to our Refund Policy (please see above), we will refund the charge.
If you don’t upgrade within this 30-day period, all your projects will be deleted except the first created project.
For security reasons, to have your account deleted from our system, you will get a separate email with the Removal activation link from us. This is required to ensure that the deletion is intentional and desired by the user.
You will need to click the Removal activation link to have the removal actioned. The removal activation link will be active for 72 hours.
The one-month period within which we are required to delete your data will not start to run until you click the Removal activation link that we will send you to confirm your entity and to have the removal actioned.
Once you activate the removal process, and in case we have no other obligations to further process any of your data, your data will be deleted within 30 days from the day when you click the Removal activation link to have the removal actioned.
If you haven't received an email with the removal activation link, please check the spam folder.
If you have any billing-related questions, please feel free to check out our Billing FAQ.